A book is prepared in the format of description of business processes, rules, procedures, operations and other elements of organization of management.Specialists can use one materials - as plans of works, other - as guidance to the action, are third - as instructions, fourth - as a base for внутрифирменных documents, fifth - as information for educating etc.A book is prepared by a practical worker and recommended in quality practical manual for specialists in service of the wheeled and caterpillar technique.A book is included in the series of practical manuals is a professional information generator about the modern methods of organization of activity of autoservice enterprises, marketing and management. The specialists the great number of valuable information is offered to about practice of repair enterprises in different countries and in Russia prepared on the basis of instructional materials of foreign autocompanies and long-term experience of author in trading in a technique and awaiting-parts at the foreign market. The series of practical manuals serve as a reliable adviser for the acceptance of strategic, tactical and current decisions to the proprietors and managers of autoservice enterprises.