To the book concrete and detailed recommendations are driven on organization of business processes of car-care center. The specialists the great number of valuable information is offered to about the practice of foreign and Russian autodealer enterprises, prepared on the basis of corporate materials of autocompanies and long-term experience of author in trading in a technique and awaiting-parts at the foreign market.A book is recommended for preparation of corporate standards, descriptions of business processes, technological instructions, чек-листов for an internal audit, corporate books, educational materials for trainers and controlled from distance departmental teaching, техзаданий for computerization.A book is a reliable adviser of proprietors and professionals of car-care center for the acceptance of strategic, tactical and current decisions.A book is recommended as an educational resource for managers, students of institutions of higher learning, listeners of courses of in-plant training.In this book it is not "waters" and small information that can become antiquated, therefore a book will be useful to your children and grandchildren, if they will take up a car-care center.