In a book "Quality service" the rules of service of customers in a beauty salon and fitness are collected center. An author in a funny and original form presents key errors that I assume employees of enterprises of industry of beauty and fitness. There are recommendations in every head, as possible to correct the errors. A book is written in common language, that improves work a practical worker fitness of clubs and beauty. Reading a book, for you it will be possibility to do so that service for you on an enterprise - became the promise of your client will return once again.
Questions and answers
What is the book Quality service. 36 rules for customer service in a beauty salon and fitness center about in short?
The book 'Quality Service' compiles essential rules for customer service in beauty salons and fitness centers. It humorously highlights common mistakes made by staff in these industries and offers practical recommendations for improvement. Written in an accessible style, it aims to enhance the service quality and ensure customer satisfaction, encouraging clients to return.
What is the main idea of the book Quality service. 36 rules for customer service in a beauty salon and fitness center?
The main idea of 'Quality Service' is to provide a comprehensive guide to improving customer service in beauty and fitness establishments. It identifies key errors that employees often make and suggests actionable solutions. By focusing on practical advice, the book aims to transform service interactions into memorable experiences that foster customer loyalty.
Who should definitely read the book Quality service. 36 rules for customer service in a beauty salon and fitness center?
This book is essential for professionals working in beauty salons and fitness centers, including managers and staff. It is also beneficial for anyone interested in enhancing their customer service skills in the service industry. By reading this book, individuals can gain insights into effective service practices that lead to higher customer satisfaction.
What books is the book Quality service. 36 rules for customer service in a beauty salon and fitness center similar to?
Similar books include 'The Nordstrom Way to Customer Experience Excellence' and 'Delivering Happiness' by Tony Hsieh, which also focus on exceptional customer service. These books share insights on creating memorable customer experiences and improving service quality. They provide practical strategies that can be applied across various service-oriented industries.
- Name of the Author
- Вавилов Vladislaw Valerievich
- Language
- Russian
- Age
- 12
- ISBN
- 978-617-7095-35-3
- Release date
- 2017
Read an excerpt
02/16/2026
Полезное руководство для профессионалов
Книга "Качественный сервис" стала для меня настоящим открытием. Автор в доступной и увлекательной форме описывает ключевые ошибки, которые часто допускают сотрудники в индустрии красоты и фитнеса. Каждая глава содержит не только примеры неудачного обслуживания, но и практические рекомендации по их исправлению. Особенно понравилось, как автор использует юмор для иллюстрации своих мыслей — это делает чтение не только познавательным, но и приятным. Я работаю в сфере услуг, и многие советы из книги уже помогли мне улучшить качество обслуживания в нашем салоне. Теперь я уверенно могу сказать, что после прочтения этой книги у меня есть четкое представление о том, как создать атмосферу, в которой клиенты захотят возвращаться снова и снова. Рекомендую всем, кто хочет поднять уровень своего сервиса на новый уровень!