Hello. In your hands the second book from series "Salesman of obvious things". This edition is sanctified to the car-care center, organizations of work into a car-care center and certainly, to the sales of service services. A book will be useful to both the leaders of the technical service stations and to the business owners and рядовым, or as they are named yet - to the linear employees. Material of book is some collective character of my personal experience and experience my clients, partners and friends, that I collected for the pair of ten of years, working in different motor-car companies. And that especially remarkably - including it is experience that I got as a result of realization of the duties as a consultant, id est some critical look outside, under different critical corners, on the most typical problems, conservative tasks and ways of their decision in motor-car business. I hope, book will be useful and interesting to my reader.