This is a new book by the best-selling author “I'm going into conflict. Discretionary conflictology” and many other publications dedicated to working with difficult life situations. The book begins a series that examines important issues and tools for negotiation and mediation, among which are many of the author's techniques. The laid-back presentation, humor and illustrations make reading easy and enjoyable without sacrificing the seriousness of the content.

The author invites readers to feel the proposed circumstances, get used to the various roles of participants in negotiations and mediations and find constructive ways out of difficult situations. Most of the situations presented in the book are adaptations of cases from the author's many years of practice, which makes the text reality-oriented and useful for those who want to improve their skills as a mediator and negotiator. This is also facilitated by a structured case analysis and a large number of intriguing tasks for students.

The book will be understandable and useful not only for specialists, but also for all those who are interested in improving the quality of life and success through productive interaction with partners in all areas and optimizing the decisions made.

The publisher's layout has been saved in PDF A4 format.